How long does shipping take?
It depends on where you are in the UK. Orders processed here take 1–2 business days, and delivery usually takes 5–7 business days. Delivery details will be provided in your confirmation email.
What are the return rules?
You can return your items within 30 days, no questions asked.
How do returns work?
By simply sending us an email at support@lunara-jewellery.com or via the contact form, our support team will guide you through the return process.
How can I contact the customer service?
For any inquiries or assistance, you can contact our customer support team by sending an email to support@lunara-jewellery.com We are committed to answering all questions in a timely manner.
What payments methods do you accept?
With us, you pay safely with credit card, shop pay, google pay and apple pay.
Protected by an SSL (Secure Socket Layer) connection that ensures the digital transmission of your personal data, such as credit card and account information.
Your privacy and data security are our top priority. We guarantee the confidential treatment of your information, do not share it with third parties and use it only for the agreed purposes before deleting it.
How can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number to monitor the progress of your delivery. Or by visiting the track your order page on our website.